1. Scheduling & Appointments

  • Appointments are scheduled on a first-come, first-served basis.  
  • We recommend booking at least 72 hours in advance to secure your preferred time slot.
  • Recurring clients may receive priority scheduling.

2. Cancellation & Rescheduling

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.
  • Cancellations made with less than 24 hours’ notice may incur a $25 cancellation fee.
  • No-shows or same-day cancellations may be charged 50–100% of the service fee.

3. Payment Policy

  • Payment is due at the time of service unless otherwise arranged.
  • We accept cash, credit/debit cards, and digital payments (e.g., Venmo, Zelle, PayPal).
  • Late payments may incur a $10 late fee after 5 business days.

4. Satisfaction Guarantee

  • If you’re not satisfied with any area we’ve cleaned, please notify us within 24 hours.
  • We’ll return to re-clean the area at no additional charge.

5. Access to Your Home

  • Clients may provide a key, garage code, or be present during the cleaning.
  • If we are unable to access your home at the scheduled time, a lockout fee of $15 may apply.

6. Pets

  • We are pet-friendly! Please inform us in advance if pets will be present.
  • For safety, we ask that aggressive pets be secured during the cleaning.

7. Valuables & Breakage

  • Please secure any valuables or fragile items before your scheduled cleaning.
  • While we take great care, accidents can happen. We are insured and will address any damages promptly.

8. Health & Safety

  • We reserve the right to decline service if we encounter hazardous conditions (e.g., biohazards, infestations).
  • Our team follows health and safety protocols, including hand hygiene and use of PPE when necessary.

9. Supplies & Equipment

  • We provide all standard cleaning supplies and equipment.
  • If you prefer we use your products, please let us know in advance and ensure they are safe and effective.

10. Tipping

  • Tipping is never expected but always appreciated. 10–20% is customary for excellent service.

11. Weather Policy

  • In cases of severe weather, we may need to reschedule for the safety of our staff. We’ll contact you as early as possible.

12. Right to Refuse Service

  • We reserve the right to refuse or terminate service if we encounter unsafe conditions, harassment, or unreasonable demands.